The Bureau of Standards Citizen's Charter.
 
CUSTOMER INFORMATION PROGRAMME
We update our customers by an ongoing public information programme which includes Public Notices and Advertisements through the print and electronic media, radio interviews, television features and by participating in trade shows and expositions.
The Bureau publishes brochures and fact sheets to provide customers with information on its special programmes, and the functions of its laboratories and departments.
The Bureau advertises all draft Standards issued for comments as well as listings of the products that have earned the National Certification Mark.
TABLE OF CONTENTS
Message from the Minister of Industry, Commerce and Technology
Message from the Chairman, Standards Council
Message from the Executive Director, Bureau of Standards
Our Mission Statement
Services Offered
Handling the Customer's Requests
Specific Time Frames
Express Service
The Customer Role
Customer Information Programme
Confidentiality of Customer Information
Customer Consultation
Response to customer Queries & Complaints.
© Copyright 2002 Bureau of Standards, Jamaica. All Rights Reserved.