The Bureau of Standards Citizen's Charter.
 
CONFIDENTIALITY OF CUSTOMER INFORMATION
All officers of the Bureau sign the Official Secrets Act. Sanctions for disclosure of classified information are detailed in the Disciplinary Code of our Conditions of Service. This guarantees confidentiality of customer information.
Customer reports are only directed to a bona fide company representative.

 

TABLE OF CONTENTS
Message from the Minister of Industry, Commerce and Technology
Message from the Chairman, Standards Council
Message from the Executive Director, Bureau of Standards
Our Mission Statement
Services Offered
Handling the Customer's Requests
Specific Time Frames
Express Service
The Customer Role
Customer Information Programme
Confidentiality of Customer Information
Customer Consultation
Response to customer Queries & Complaints.
© Copyright 2002 Bureau of Standards, Jamaica. All Rights Reserved.