The Bureau of Standards Citizen's Charter.
 
CUSTOMER CONSULTATION
The Bureau's main office is located at 6 Winchester Road, Kingston 10
The Regional Centres are located in Manchester, St Ann, Westmoreland and St James
In addition to general and direct telephone lines to the Bureau, customers are able to access information on our services by contacting:

Web site: www.jbs.org.jm.
E-mail: info@jbs.org.jm

The Bureau conducts customer service surveys regularly to identify and address areas in which our service to customers needs improvement.

A suggestion box is placed in the lobby area at key locations. We invite your feedback on the quality of service provided and welcome suggestions for improvement. Please place your suggestion in the nearest available box. Call or write to the Executive Director at:

The Bureau of Standards
6 Winchester Road
Kingston 10
Tel: 926-3140-5
Fax: 929-4736

TABLE OF CONTENTS
Message from the Minister of Industry, Commerce and Technology
Message from the Chairman, Standards Council
Message from the Executive Director, Bureau of Standards
Our Mission Statement
Services Offered
Handling the Customer's Requests
Specific Time Frames
Express Service
The Customer Role
Customer Information Programme
Confidentiality of Customer Information
Customer Consultation
Response to customer Queries & Complaints.
© Copyright 2002 Bureau of Standards, Jamaica. All Rights Reserved.