The Bureau of Standards Jamaica is very pleased to be counted among the Agencies that have embarked on the path of establishing certain procedures and systems that will enhance customer satisfaction, and mobilize the Bureau to new heights of efficiency and effectiveness.

This customer-friendly culture, which is enshrined in this Citizens Charter presents another step in the full realization of the Bureau's Strategic Plan. The Plan embraces the activities which promote international competitiveness of Jamaican products, facilitate trade and of course protect the health and safety of consumers.

As the Executive Director of the Bureau of Standards, I am very confident that we have staff with the skills to undertake the responsibility to verify and certify goods, services and processes with local or international currency and the implementation of standards. standards, goods, services and processes, both nationally, regionally and internationally.

We believe that our theme, "Making standards work for you' accurately captures our commitment to ensure that all private and public sector groups, our clients, and customers understand the important role that standards play in their everyday lives.

We therefore offer our pledge to our customers to endeavor to always serve you with courtesy, dispatch and efficiency, cognizant always of the important role we play in the development of our nation..

Dr. Omer Thomas