The Bureau of Standards Citizen's Charter.
 
SERVICES OFFERED

The main services of the Bureau are:

The promulgation of national standards which facilitate trade and safeguard against goods which are hazardous to health and safety
Providing national and international standards information
Provide assistance in the development of national and regional stanards
Providing international trade information as the World Trade Organization /Technical Barriers to Trade (WTO/TBT) Enquiry point
Operating as Contact Point for the Codex Alimentarius Commission - the FAO/WHO body responsible for the establishment of international food standards
Monitoring at ports of entry and the marketplace to ensure compliance with standards and regulations
Testing and analyzing of raw materials, components and finished goods
Certification of products, processes and systems
Calibration of equipment
Offering Industrial training as a mechanism to promote the application of standards through seminars and in-plant courses
Research and development
Technical advice/Consultancy

The laboratories and departments that carry out these services are:
Chemistry, Microbiology, Metallurgy, Mechanical Engineering, Non-Metallic, The Inspectorate, Packaging, Civil Engineering, Metrology, Electrical/Electronics, Furniture, Standards and Certification, the Training & Development Centre and the Technical Information Centre.

Through analyses of feedback from our customers there is constant review for the continuous improvement of the services being offered.

 

TABLE OF CONTENTS
Message from the Minister of Industry, Commerce and Technology
Message from the Chairman, Standards Council
Message from the Executive Director, Bureau of Standards
Our Mission Statement
Services Offered
Handling the Customer's Requests
Specific Time Frames
Express Service
The Customer Role
Customer Information Programme
Confidentiality of Customer Information
Customer Consultation
Response to customer Queries & Complaints.
© Copyright 2002 Bureau of Standards, Jamaica. All Rights Reserved.